One of the challenges shared by today’s organizations is that they all face major IT problems. In general, IT professionals must strive to find innovative solutions that help them simplify their tasks and user processes.
IT teams are also responsible for ensuring the integrity of information and safeguarding all of their assets.
In fact, in a report published by Protiviti in 2016, it was noted that IT departments are responsible for the revaluing of business. However, to achieve this goal it is necessary to align business objectives with new strategies that help them minimize risks.
Providing good customer service is another challenge facing companies today. Today, consumers take this factor very much into account when evaluating a brand’s credibility.
In this context, it is vital for companies to identify their IT requirements early on, so that they can plan strategies to help them solve them without affecting productivity.
To help you achieve this goal, today we will show you the 5 most frequent IT problems and how to solve them. Let’s get started!
IT issues that companies face today
Outdated technology infrastructures
It is no secret that innovation is the key to the success of any business. However, the challenge in many cases is the implementation of new systems and tools.
This task is even more difficult for IT departments. Agents are often focused on day-to-day requirements and barely have enough time to implement new tools.
In addition, they also have to troubleshoot failures with very limited resources and serve several business units. This requires a lot of time and effort on their part, which hinders innovation.
High waiting times
The more necessary technology becomes in a company, the greater the need to meet requirements quickly. The problem arises when the right communication tools are not available and the requests received are many. The process becomes slow, information is lost and some requests may even be overlooked.
Proof of this is the survey conducted by TechValidate. There it was found that 43% of IT services use only e-mail to manage their requests.
Without a system to help track IT problems, it is very difficult to identify failures. This results in increased response times and affects the quality of service.
Shortage of human talent
As technology advances, companies struggle to find qualified personnel to help them keep pace. This talent shortage has affected the growth of organizations and the relationship they have with their customers.
In a study conducted by Gartner, IT executives say that the biggest barrier they face in adopting emerging technologies is the talent shortage. This is something that exceeds even the costs associated with implementation and security risks.
In addition, many of these tools do not have a user-friendly interface or good documentation. All this means that employees have to learn how to use the systems on their own, and then explain it to the rest of the team.
Failures are not documented
The previous problem is closely related to this one. Without the necessary tools, IT departments find themselves continually spending time and energy investigating and solving the same problem over and over again. This wastes valuable company resources.
Without the ability to collect incident data, it is very difficult to create action plans to reduce the number of requests received. In these cases, it is best to attack problems at their source.
Outdated IT asset inventory
It happens very often that IT problems are related to a device assigned to several users. Therefore, information must be collected to detect failures and apply an effective solution.
For example, when users using the same digital asset report a problem, service histories should be reviewed. This makes it possible to detect the origin of the incident and its solution.
In fact, TechValidate states that 33% of IT departments do not keep a record of their assets, and when they do it is through a spreadsheet or with outdated tools, so the information is unreliable.
Take a look at these other IT problems:
Lack of process automation.
IT professionals must troubleshoot incidents that constantly recur, resulting in wasted time and effort.
These problems can often be solved by the users themselves if they could automate their processes. Automation also helps reduce errors due to manual data entry, eliminating the need for multiple checks and verifications. In addition, automated systems are often able to generate reports and data that cannot be accessed using traditional methods. This allows companies to make better-informed decisions about their business operations.
Without these tools, the IT team will not be able to realize its full potential and that of the company.
Do you have these IT problems? Read on and learn how to solve them
If your business operations are affected by these failures, we recommend implementing an automated service platform. This tool will help you centrally manage IT requests via tickets. This will greatly reduce the time and effort required to respond to user requests.
With this platform, you will be able to keep track of IT assets and create strategies to prevent failures.
These tools also offer integrated knowledge bases, where users can clarify doubts and manage their requests.
In addition, it is very easy to use, will help you increase productivity, and facilitates process automation.
For more information about this and other technological solutions, you can contact our group of experts at GB Advisors. We will offer you personalized advice and will accompany you from the moment of installation to its configuration.